Ed HoySenior Director, Technology Portfolio and Business Management
12:15 PM RUNNING IT AS A BUSINESS
Companies large and small are undergoing significant transformations. VSP Global has built an effective operating model that drives higher levels of accountability, partnership and
value to the business. Join this session to understand the value of the IT-as-a-Service model in enabling the concept of Running IT as a Business. Examples will be shared on how VSP built a system to support these key pillars of transformation:
• Service Portfolio (Service Portfolio/Catalog)
• Service Costing (IT Financial Management)
• Service Metrics (Incident, Change, Service Level Management).